Lync Server 2010 – Audio Test Service Issue

I recently experienced an issue when attempting to check the audio quality from a Lync 2010 client. When clicking the “Check” button under the enterprise voice tab of the client, I was greeted with a “Call has not completed or has ended” error. After some investigation it turned out this had occurred due to the primary SIP domain being renamed after the Lync Server installation had been performed and as a result the Test Call auto attendant still had the old SIP domain appended to it. To resolve this issue the following actions were performed:

1. Log on to your Lync server and open the Lync Server Management Shell. When the Management Shell opens type in the following command without quotations, “Get-CSAudioTestServiceApplication” and press return. You should now be presented with a service output and the key part we are looking for is the following:

OwnerUrn: urn:application:testbot
SipAddress: sip:RtcApplication-0e0e407a-6283-4c93-99fa-c0e252b8af09@contoso.local

In my case, my primary SIP domain was no longer contoso.local, this was not even a secondary SIP domain. This ment that when attempting to perform a test call, the SIP address associated with the test bot could not be reached.

2. Now that you have confirmed the SIP address being used for the test call is incorrect, we can now look at a second section of the Get-CSAudioTestServiceApplication output in order to identify exactly what Active Directory attribute we need to modify. Under the identity section of the output you should see a similar string to the following:

Identity: CN={46577062-9cae-404b-b89c-a3d39511e4cc},CN=Application Contacts,CN=RTC Service,CN=Services,CN=Configuration,DC=contoso,DC=local

The CN={46577062-9cae-404b-b89c-a3d39511e4cc} attribute is the one which holds the SIP information for the test call bot. Now we know what attribute we need to modify, you can perform the following actions:

3. Logon to domain controller. From the Run dialog box type adsiedit.msc and click ok to open the ADSI Editor.

4. Right click ADSI Edit and then choose Connect To, and then select Configuration from the “Select a well known Naming Context list” and click ok.

5. Click on node CN={46577062-9cae-404b-b89c-a3d39511e4cc}, CN=Application Contacts, CN=RTC Service, CN=Service, CN=Configuration, DC=yourdomain, DC=local, and then right click this node and then select properties.

Note: Replace the “CN=46577062-9cae-404b-b89c-a3d39511e4cc” attribute that was identified in the Get-CSAudioTestServiceApplication output with the GUID for your organisation. The GUID’s specified are unquie to my Active Directory domain.

6. Choose the msRTCSIP-PrimaryUserAddress attributes, and change the domain part of value to, opposed to your domain.local. Essentially the domain part of the attribute must match what ever your primary SIP domain is.

7. Log on to your Lync 2010 front end server and restart Audio Test Service. Once the service has been restarted, attempt a test call from Lync 2010 client.

That’s it, you should now be able to make test audio calls from Lync clients.

Microsoft Exchange 2010 – Cannot Send E-Mail To A Mail Enabled Public Folder

I was recently assisting a colleague with an issue he had experienced with a Microsoft Exchange 2003 to Microsoft Exchange 2010 migration. The migration had completed correctly, however for an unknown reason you could not send e-mail to any mail-enabled public folders, despite whether these were created newley from within the Exchange Management Console or were replicated as a part of the migration. All of the mail-enabled public folder properties were correct, including permissions, and Exchange 2010 Service Pack 1 had also been applied. When e-mailing a mail-enabled public folder from an external network no NDR was produced, however when e-mailing from the internal network the following NDR was returned:

#554 5.2.0 STOREDRV.Deliver.Exception:ObjectNotFoundException; Failed to process message due to a permanent exception with message The Active Directory user wasn’t found. ObjectNotFoundException: The Active Directory user wasn’t found. ##

After performing some research it turned out this is a known problem with Exchange 2010 migrations as detailed here. The issue occurs due to the legacy administrative group (First Administrative Group) being empty following the migration. To resolve this issue perform the following actions:

1. Open ADSI Edit on either a domain controller or your Microsoft Exchange 2010 server.

2. Navigate to the “CN=Servers” ADSI attribute by locating the below path, I have also included a screenshot of the location to help identify the attribute:

CN=Servers,CN=First Administrative Group,CN=Administrative Groups,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,

ADSI Exchange Severs 300x279 Microsoft Exchange 2010   Cannot Send E Mail To A Mail Enabled Public Folder

3. Right click the “CN=Servers” container and select delete. Click OK when prompted in order to confirm the action. Note: Do not delete the top level container “First Administrative Group”, this is against Microsoft best practices and may have a negative affect on your Exchange organisation.

4. Ensure replication of your Active Directory database has occurred to all domain controllers and then attempt sending an e-mail to one of your mail-enabled public folders. You should now find e-mail makes it way to these folders as expected.

For more information on this issue, please see the following URL:

Microsoft Exchange 2007 – Issue Viewing Public Folders

I was presented with an issue around one month ago that was very interesting. An Exchange 2007 environment where public folders could be seen and used by Outlook clients but could not be viewed in the Public Folder Management Console or be queried through Windows Powershell. This is an extremely poorly documented issue on the internet, and there are many posts on several forums and blogs asking the same question but unfortunately with no resolution. I have found that public folders cannot be viewed in the Public Folder Management Console if one of the following conditions is true.

1. An Exchange 2003 to Exchange 2007 migration has been performed and the public folder hierarchy structure was not moved to the new Exchange organisation.

2. Public folder database corruption has occured and the database has been repaired using ESEUTIL.

If either of these conditions are true, and you cannot view system of default public folders in the Exchange Public Folder Management console you will need to recreate your storage group and public folder database. If you have tried to remove your public folder database following Microsoft TechNet guidelines you will be aware that attempting to remove it’s replica’s using Powershell will not work. To remove the database, perform the following actions:

1. Backup all of your public folders manually. This can be performed by creating a new archive PST on an Outlook client and then copying each public folder to the archive location. In addition, make a note of all e-mail addresses that are associated with mail enabled public folders. This PST will come in handy later if your database has suffered corruption.

2. Open the Exchange Management Console, expand the Organization container and click Mailbox. From the mailbox options, select the Offline Address Book tab, right click the offline address book and select properties. Select the distribution tab and then uncheck “Enable public folder distribution” as shown in the screenshot below. This removes the OAB association with the public folder database we want to delete.

Public Folder Distribution 271x300 Microsoft Exchange 2007   Issue Viewing Public Folders

3. In the Exchange Management Console, dismount the public folder database. Navigate to the folder where your database is contained, right click the EDB database file and make a copy of this to an alternate location. If your database is not corrupt, this will come in handy later.

4. Open ADSI Edit, if you are running Windows 2008 this will be pre-installed and can located under the servers Administrative Tools. If you are running Windows 2003 however you will need to download and install the Windows Server 2003 Support Tools from here.

5. In ADSI Edit connect to the configuration Naming Context. When this is displayed expand configuration and navigate to CN=Services -> CN=Microsoft Exchange -> CN=Your Organisation Name -> CN=Administrative Groups -> CN=Exchange Administrative Group (FYDIBOHF23SPDLT) -> CN=Folder Hierarchies. Right click the Folder Hierarchies container and select delete. Click OK to delete all sub objects of this container also. This action removes the heirarchy attribute for the public folder database we want to delete, this attribute will be automatically recreated at later stage.

ADSI Attributes 300x217 Microsoft Exchange 2007   Issue Viewing Public Folders

6. In the same ADSI window, expand CN=Servers -> CN=Your Server Name -> CN=InformationStore. Highlight container CN=Second Storage Group, right click this container and select delete. Click OK to delete all sub objects of this container also.

7. Open the Exchange Management Console and expand the Server container and click Mailbox. You will now notice that your Second Storage Group and Public Folder Database are no longer listed. In the actions pane of the Mailbox window click “New Storage Group”  and follow the creation wizard. Once the storage group has been created click “New Public Folder Database” and follow the creation wizard. Please note, if an error occurs during the last step of the wizard relating to mounting the new database, click finish and then manually mount the new database yourself. If your interested you will now see through ADSI Edit that the two containers we deleted earlier have now been recreated.

8. Expand the Organization container and click Mailbox. From the mailbox options, select the Offline Address Book tab, right click the offline address book and select properties. Select the distribution tab and then check “Enable public folder distribution”, in effect the reverse action of step two. If this is not performed any down level Outlook clients, such as 2003, will not be able to utilise the OAB.

9. Now the new database has been created you can attempt to either restore the database you backed up in step 3 or restore the public folders individually from an Outlook client using the PST created in step one. To decide which method you need to use, open the Exchange Management Console, select the Server container and then click Mailbox. Dismount the public folder database, then right click the database and select properties. Place a check next to the ” This database can be overwritten by a restore” option as shown in the screenshot below.

Overwrite Database 271x300 Microsoft Exchange 2007   Issue Viewing Public Folders

10. Browse to the file location of the new public folder database and then copy the backed up database from step 3 so that the existing database is overwritten. Return to the Exchange Management console and mount the database. If you cannot see public folders in the Public Folder Management Console, your database has suffered corruption. Unfortunately performing integrity, repair and defragment operations through ESEUTIL do not resolve this problem. If the database is corrupt you will need to perform steps 1-9 of this guide again, and then use your PST file to restore the public folders. Please note, if the PST method is used you will need to mail enable any public folders that previously had this functionality again. Public folder permissions however, are kept intact when restoring via PST.

While this is a slightly lengthy process, removing the storage group, database and it’s related Active Directory attributes will resolve this issue.